Refund policy
Last updated: September 8, 2026
Right of withdrawal
If you buy as a consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving the product, without giving a reason. At Kneeva we voluntarily extend that period to 30 calendar days.
Return conditions
- The product must be unused, in perfect condition and with its original packaging and tags.
- For hygiene reasons, we cannot accept returns of items that have been worn against the skin, unless they arrive defective or do not match your order.
How to request a return
Email us at kneevasupport@gmail.com with your order number and the reason. We will reply with instructions and the address to send the product to.
Return shipping cost
The cost of return shipping is borne by the customer, unless the product is defective, damaged or does not match your order, in which case we cover it.
Refunds
Once we receive the product and check its condition (or you provide proof that the return has been shipped), we will refund the amount you paid within a maximum of 14 days, using the same payment method you used for the purchase. The original shipping cost is refunded when the return is complete; if you chose a shipping option more expensive than standard, only the standard amount is refunded.
Defective products and legal warranty
All products come with the legal warranty of conformity established by applicable consumer law. If a product is defective or does not work as it should, contact us with your order number and photos or video of the problem and we will offer the repair, replacement or refund that applies, at no cost to you.
Exchanges
We do not offer direct exchanges for a different size or color. If you need another variant, request a return and place a new order.
Order not received or damaged in transit
If your order arrives damaged or does not arrive, let us know within 7 days of the expected delivery date so we can resolve it.
Dispute resolution
If you are not satisfied with our response, you can use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr.